Terms of Service

Last updated: July 12, 2025

1. Agreement to Terms

By accessing or using FreightFlow ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, then you may not access the Service.

2. Description of Service

FreightFlow is a manufacturing freight optimization platform that provides:

• Freight rate comparison and optimization tools
• Integration with manufacturing ERP systems
• Analytics and reporting for freight operations
• Carrier relationship management
• Compliance and documentation assistance

3. Eligibility

You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or your company. By using the Service, you represent and warrant that you meet these requirements.

4. User Accounts

4.1 Account Creation

To access certain features, you may need to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your account information
• Keep your password secure and confidential
• Notify us immediately of any unauthorized access

4.2 Account Responsibility

You are responsible for all activities that occur under your account. We reserve the right to suspend or terminate accounts that violate these Terms.

5. Acceptable Use

5.1 Permitted Use

You may use the Service only for:

• Legitimate business purposes related to freight and shipping
• Optimizing your manufacturing company's logistics operations
• Accessing freight rates and carrier information

5.2 Prohibited Use

You agree NOT to:

• Use the Service for any illegal or unauthorized purpose
• Violate any applicable laws or regulations
• Interfere with or disrupt the Service or servers
• Attempt to gain unauthorized access to any systems
• Reverse engineer, decompile, or disassemble the Service
• Use automated tools to access the Service without permission
• Share your account credentials with third parties
• Upload malicious code, viruses, or harmful content

6. Intellectual Property

6.1 Our Intellectual Property

The Service, including its original content, features, and functionality, is owned by FreightFlow LLC and is protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

6.2 Your Content

You retain ownership of any content you submit to the Service. By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and distribute such content solely for providing the Service.

7. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by ourPrivacy Policy, which is incorporated into these Terms by reference.

8. Payment Terms

8.1 Pricing

Current pricing information is available on our website. Prices are subject to change with 30 days' notice to existing subscribers.

8.2 Billing

• Subscription fees are billed monthly or annually in advance
• All fees are non-refundable except as required by law
• Failed payments may result in service suspension
• You are responsible for all applicable taxes

8.3 Free Trial

We may offer free trials at our discretion. Trial terms will be specified at signup and are subject to these Terms.

9. Service Availability

9.1 Uptime

We strive to maintain high service availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or technical issues.

9.2 Modifications

We reserve the right to modify, suspend, or discontinue the Service at any time with reasonable notice to users.

10. Disclaimers

10.1 Service Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

10.2 Freight Information

Freight rates, carrier information, and shipping estimates are provided for informational purposes only. We do not guarantee the accuracy, completeness, or timeliness of this information. Always verify rates and terms directly with carriers.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FREIGHTFLOW LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, or business opportunities
• Loss of data or information
• Cost of procurement of substitute services
• Shipping delays or additional costs

Our total liability shall not exceed the amount paid by you for the Service in the 12 months preceding the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless FreightFlow LLC, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of another party
• Your content or data submitted to the Service

13. Termination

13.1 Termination by You

You may terminate your account at any time by contacting us or using account settings. Termination does not entitle you to any refund of prepaid fees.

13.2 Termination by Us

We may terminate or suspend your account immediately if you:

• Violate these Terms
• Fail to pay fees when due
• Engage in fraudulent or illegal activities
• Pose a security risk to the Service

13.3 Effect of Termination

Upon termination, your right to use the Service ceases immediately. We may delete your account and data, though we may retain certain information as required by law or for legitimate business purposes.

14. Dispute Resolution

14.1 Governing Law

These Terms are governed by the laws of the State of Indiana, without regard to conflict of law principles.

14.2 Jurisdiction

Any disputes arising from these Terms or the Service shall be resolved in the state or federal courts located in Indiana.

14.3 Arbitration

For disputes involving amounts less than $10,000, either party may elect binding arbitration under the American Arbitration Association's Commercial Arbitration Rules.

15. Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, pandemic, government actions, or technical failures of third-party services.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published on the Service, constitute the entire agreement between you and FreightFlow LLC.

18. Changes to Terms

We reserve the right to update these Terms at any time. We will notify users of material changes via email or through the Service. Your continued use after changes become effective constitutes acceptance of the updated Terms.

19. Contact Information

For questions about these Terms of Service, contact us: